Rapid, safe telephone assessment, triage and advice

Odyssey TeleAssess is the ideal choice for any call center operation focused on telephone assessment, patient prioritization and effectively sorting to minimize the level of further medical intervention required. Equally appropriate for physician/nurse answering services as after-hours patient care, 911 (or equivalent) call centers, insurance providers and telemedicine.

No matter how the healthcare system is organized and paid for, tele-triage with Odyssey will deliver tangible return on investment by minimizing operational costs, increasing productivity and reducing clinical risk. Calls will be shorter, documentation comprehensive and governance complied with; advice given will be pertinent and current. It works just as well in physician answering services after hours in the USA or Australia as it does in improving access to healthcare in Africa. It supports the payers of healthcare equally, such as insurers in the USA, the governments of Europe or the NGOs operating in Africa, Asia and Latin America.

Other Odyssey products will enhance operational efficiency further; Odyssey Reception supports non-clinical call handlers in prioritizing queues and identifying potential emergencies, Odyssey SelfAssess can safely reduce the number of calls received and further shorten call length for those that do require clinical assessment. All Odyssey products share data consistently for joined-up service provision to patients with growing expectations of care and communication.

Contact us for a demonstration of how Odyssey can help you.