Technical support and customer service

Avia provide this service through its subsidiary, Plain Healthcare. Optional help desk support is available to customers based on cost per call, UK office hours or 24/7, 52 weeks of the year – we are happy to discuss different service level agreements to meet client requirements. Customers tell us we’re approachable, helpful and friendly. The envy of our competitors.

As a team we have an average sub-four-minute response time to all customer enquiries with an average 25 minute resolution time from the initial request to completion. The majority of our customers are experiencing 99.7%+ reliability from our software, a fact we’re extremely proud of.

All of our sites are supported via remote application software, either through a RAS or directly to the server. Whatever process the site selects, a strict authentication process is initiated by Avia Health Informatics, requiring both secure user passwords and logon passwords.

Our commitment to customers is also proven by the close relationship that our support team forms with our customers, showing how they care about their problems.