Effective, safe patient sorting for non-clinicians

The only safe, quick and easy-to-use triage tool designed especially for non-clinicians; call handlers and receptionists dealing with patients on the telephone or presenting in person. Odyssey Reception helps determine how urgent a request for clinical attention is and what priority to give the patient. It improves the management of physician/nurse time by ensuring patients are seen by clinical priority; not just ‘first come, first seen’. Thus helping to improve patient access to care.

For urgent care services

It helps the non-clinician to safely and quickly identify potentially serious complaints, for immediate clinical attention. For all other complaints, it allows prioritization of scarce resources, especially useful for services targeted at under-served communities or physician answering services to derive efficiency gains.

For physician practices and clinics

It improves patient access by empowering the reception staff to actively participate in screening patients prior to providing them with appointments. That way physician and nurse appointments are prioritized to those in most need. This frees up valuable physician time, enables the practice to focus on income enhancing activities and handle greater volumes of patients, especially when combined with other Odyssey clinical decision support tools.

How it works

Odyssey Reception presents short sets of age-sex specific questions, linked to the patient’s problem, as well as a single, general triage question. It’s the same clinical data unpinning the product as all Odyssey versions but presented in jargon-free straightforward language for the non-clinician. From the responses recorded, Odyssey will immediately recognize conditions that need to be assessed by a nurse or doctor urgently and either recommend an immediate transfer to a clinician or a direct referral to the emergency ambulance service.

Patient urgency is recommended by priority, P1 to P3. The organization can determine its own policies for how to handle each level. These outcomes are easily configurable by administrators at site.

It's quick to use, adding only a few seconds to each contact yet cutting costs, delivering improved organizational efficiency and reducing the clinical risk the organization faces.