Tele-triage: appropriate for any call center operation focused on telephone assessment, patient prioritization and effectively sorting to minimize the level of further medical intervention required. Equally appropriate for physician/nurse answering services as after-hours patient care, 911 call centers, insurance providers, employers.

Improved access to healthcare, especially for underserved communities. Wherever demand for medical services exceeds available supply, Odyssey helps sort patients by priority and supports rapid, safe, efficient patient assessments; face-to-face, via the phone or self assessment in booths or on the web.

Nurse clinics in primary and urgent care centers can deliver consistently high quality of care, irrespective of nurse experience levels when supported by Odyssey FaceToFace. Add value to reception desks and waiting rooms with Reception and SelfAssess products.

Jails realize massive savings by treating more patients at the correctional facility and referring fewer offsite, to hospitals and external physicians. Nurses empowered to provide more in-house via Odyssey FirstAssess, including standardized reception assessments with rules-based alerts, examination guides and decision support.

Medical insurance providers generate efficiencies and are more able to keep premiums down if they use Odyssey in their call centers. Proven since 1995, Odyssey has evolved continuously since and will refer over 50% of urgent care patients to self care or routine physician appointments.

911 and emergency medicine needs effective patient triage at different parts of the process to drive savings in resource needs and ensure those in most need get the attention they deserve. Odyssey delivers this: in the call center to sort low urgency calls and reduce costly, unnecessary despatches; at scene for EMTs to safely evaluate the need for emergency transportation; and at the hospital ED to prioritize queues and drive efficiency and safety.