Cut costs for insurers and other payers of healthcare

Medical insurance providers can generate efficiencies and are more able to keep premiums under control if they use Odyssey in their call centers.

Proven since 1995, Odyssey has evolved continuously since and will refer over 50% of urgent care patients to self care or routine physician appointments, thereby reducing the need for more expensive hospital referrals. We’ve supported over 10 million calls with Odyssey TeleAssess, without problem, legal ruling against our content or having to withdraw any of it. It’s clinically robust, thorough and where possible, evidence based. Further details are available via download from the lower right hand side of this web page.

Our clinical content and protocols are continuously reviewed and updated up to three times per year. Our clinical panel comprises our own medical experts, led by Professor Jeremy Dale and augmented by the medical leads from our international client base. All are invited to participate to maintain the highest of international standards. If you currently use protocols in a call center, how frequently are they updated? And how extensive are they? Talk to us to find out more.

Expect call lengths to average around 5-6 minutes with Odyssey, based on sample surveys from existing client users. Take the opportunity to compare the outcomes and call durations from Odyssey usage with your current clinical decision support, contact Avia Health Informatics now.

We believe you’ll also be pleasantly surprised by the competitive pricing for our call center solutions.