Medical insurance providers generate efficiencies and are more able to keep premiums down if they use Odyssey in their call centers. Proven since 1995, Odyssey has evolved continuously since and will refer over 50% of urgent care patients to self care or routine physician appointments.

Tele-triage: appropriate for any call center operation focused on telephone assessment, patient prioritization and effectively sorting to minimize the level of further medical intervention required. Equally appropriate for physician/nurse answering services as after-hours patient care, 112 call centers, insurance providers.

Nurse clinics in primary and urgent care centers can deliver consistently high quality of care, irrespective of nurse experience levels when supported by Odyssey FaceToFace. Add value to reception desks and waiting rooms with Reception and SelfAssess products.

Prisons realize massive savings by treating more patients at the jail or detention center and referring fewer offsite, to hospitals and external physicians. Nurses empowered to provide more in-house via Odyssey FirstAssess, including standardized reception assessments with rules-based alerts, examination guides and decision support.

112 and emergency medicine needs effective patient triage at different parts of the process to drive savings in resource needs and ensure those in most need get the attention they deserve. Odyssey delivers this: in the call center to sort low urgency calls and reduce costly, unnecessary despatches; at scene for paramedics to safely evaluate the need for emergency transportation; and at the hospital emergency room to prioritize queues and drive efficiency and safety.

Telemedicine needs decision support to assist remote nurse assessments, not just of the long term condition under evaluation but also of all other possible ailments and the impact they may have on their conditions.

Improved access to healthcare, especially for underserved communities. Wherever demand for medical services exceeds available supply, Odyssey helps sort patients by priority and supports rapid, safe, efficient patient assessments; face-to-face, via the phone or self assessment in booths or on the web.

Employer programs such as sickness absence management and workers compensation schemes are designed to cut employer costs through the addition of low cost, professional healthcare provision for staff. They benefit from the efficiency gains in tele-triage and nurse assessment decision support that only Odyssey can provide, along with superior documentation and indestructible, contemporaneous audit trails.

Shipping industries require decision support in the event of illness or injury of a crew member when travelling internationally, to give the best possible care even when located many miles off shore. Odyssey MarineAssess is designed for use by the captain or master of the ship and is supplied on a rugged mobile tablet.

Remote locations, such as oil rigs, mining installations and other industrial plants often lack direct access to healthcare professionals. Odyssey RemoteAssess covers a very broad range of problems that may be presented in such settings. It helps guide non-clinically trained personnel to assess individuals who are unwell or injured. It also creates a full record of their symptoms and needs, and supports decision-making about treatment, care and referral to other services. In this way people worldwide can gain access to effective, evidence-based healthcare and advice even where there is no doctor or nurse available.

Nursing and Residential Care Homes can ensure the best possible on-site care for residents, avoid unnecessary referrals and minimise any risk of error with Odyssey CareAssess - developed specifically to support decision-making and record-keeping by care assistants or nurses.