Improve efficiency in emergency and urgent care provision

Wherever you are in the world and whatever your emergency call number is (911, 112, 999 or any other), emergency medicine needs effective patient triage at different parts of the process to drive savings in resource needs and ensure those in most need get the attention they deserve.

Odyssey from Avia Health Informatics delivers this: in the dispatch call center with Odyssey TeleAssess to sort low urgency calls and reduce costly, unnecessary dispatches; at scene for paramedics/EMTs to safely evaluate the need for emergency transportation, using the new Odyssey ParaMedic application; and at the hospital emergency room or urgent care center to prioritize queues and drive efficiency and safety, using Odyssey FaceToFace.

In our home market of the UK, one client, East Midlands Ambulance Service NHS Trust save over £2m per year thanks to Odyssey empowering a small team of nurses in the dispatch centre assigned to the ‘Category C’ calls, the non-urgent ones that account for some 40% of all 999 calls. By using Odyssey TeleAssess to support tele-triage, they no longer send out ambulances to those that don’t really need them, saving valuable resources for real emergencies and making their budgets go further. Read the case study details and their own data here.

Then contact us to discuss your needs in depth.